Terminal 5 update

After writing a very strong letter to BA I received a pop up letter of apology, and this was all I was expecting.

To my surprise I also got a call from a very nice lady from Willie Walsh's office (apparently), the result was that I got an apology and a voucher.

I was offered Air Miles, however as everyone knows BA miles are about as much use as a chocolate fireguard!

Has a chance to vent about BA, which was probably more value than the voucher:-)

At least they did something I guess, still don't like them however...